Terms of sale

Last updated: 22 October 2026

These terms apply to purchases you make from J&M through this website or our WhatsApp. By accepting an order, you accept them. If you buy as a consumer, nothing in them takes away the rights the law gives you, which cannot be waived.

Who sells to you

  • Seller: J&M Electronics and J&M Informàtica i Serveis, NRT C-801051-H.
  • Address: Illa Carlemany shopping centre, avinguda Carlemany 68-70-72, ground floor (unit B7) and level -1 (unit S4), AD700 Escaldes-Engordany, Principality of Andorra.
  • WhatsApp: +376 322 501
  • Phone: +376 864 864 and +376 864 008
  • Email: jmelectronicsstore@andorra.ad
  • Supervisory body: Unitat de Comerç i Consum of the Govern d'Andorra.

How to place an order

  • 1. Information: the website and our WhatsApp assistant give you information about products, prices and availability. Website prices are valid while they are displayed.
  • 2. Your order: you place it with us on WhatsApp or by email, and we tell you in writing the total price including taxes, the shipping cost and the delivery time.
  • 3. Your acceptance: the order is concluded when you accept it expressly and in writing, for example by replying "yes" in the same chat. If you do not reply, there is no order. Before accepting, tell us if anything needs correcting.

You can place your order in Catalan, Spanish, French or English. These terms apply to all orders and are always available on this website; if you would like a copy, just ask us.

  • Availability: everything depends on stock at the time of confirmation. If, once the order is concluded, we cannot supply the product, we will tell you straight away and you will choose: wait for it to arrive, swap it for another product or cancel the order with a refund of everything you paid within 14 days at the latest.
  • Pricing errors: if a price is obviously wrong (for example, far below its value because of a typing or system error), we are not obliged to sell at that price. We will tell you, and you will choose: buy it at the correct price or cancel the order with a full refund of what you paid.
  • Photos and descriptions: photos are for guidance only (colours can look different on each screen). The product has the features we advertise and those stated by its manufacturer.
  • Quantities: we sell to end consumers. We may limit the number of units per customer and decline orders that appear to be for resale.
  • Businesses and professionals: if you buy in the course of a business or professional activity, the rights specific to consumers, such as withdrawal, do not apply.

Price and payment

  • Price: in euros, including taxes. Shipping is charged separately, as set out in Shipping and returns, and we tell you the amount before you accept.
  • Payment methods: bank transfer, urgent postal money order or card in the shop. The details are in Payment methods. Transfer or money order fees are paid by you.
  • Time to pay: 3 working days from your acceptance; during that time we hold the price for you. If we have not received payment, the order is cancelled at no cost to anyone. Until it is paid, the product is not reserved.
  • Checks: to prevent fraud, we may ask you to prove your identity or to pay from an account in your name, and cancel the order if there are signs of fraud, refunding anything paid.

Shipping and delivery

  • Where: to Spain, except the Balearic Islands, the Canary Islands, Ceuta and Melilla.
  • Delivery times: those in Shipping and returns, counted from when we receive payment, and always within 30 days of your acceptance, unless we agree on another time.
  • Delivery details: you are responsible for the delivery address and phone number being correct. If the parcel comes back because of an error in those details or because nobody collects it, sending it again is at your expense.
  • Risk: the product travels at our risk until you receive it.
  • On delivery: check the parcel in front of the courier. If you see damage (open box, dents, moisture), note it on the delivery slip or refuse the delivery, and tell us the same day on WhatsApp with photos. If the damage is not visible from the outside, tell us within 24 hours of delivery, with photos of the packaging and the product. This lets us claim from the carrier; it does not affect your warranty.

If you prefer to collect and pay for it in our shop in Escaldes-Engordany, on WhatsApp we just put it aside for you and tell you until when. The purchase takes place in the shop, when you see the product and pay for it, like any in-store purchase.

Returns (right of withdrawal)

If you buy with delivery, or pay in advance even if you collect the product in the shop, you can withdraw from the purchase and return the product within these periods from receiving it:

  • If you live in Andorra: 7 working days.
  • If you live in the European Union: 14 calendar days, as your law provides.
  • How: tell us within that period on WhatsApp, by email or in the shop, with your name and your order. Then send us the product or bring it to the shop within the following 14 days. Return costs are paid by you.
  • Condition: complete, unused and unmarked, with its box, accessories, manuals and any free gifts that came with it; phones, tablets, watches and computers must not have been activated or linked to any account. If the product has been activated, has marks or defects from use, or anything is missing: if you live in Andorra, the return is not accepted; if you live in the European Union, we will deduct the loss in value, which can be significant for an activated device.
  • Phones, tablets, watches and computers: before returning them, remove your account and the activation lock ("Find My" or similar) and erase your data. A locked device cannot be used again: until you unlock it, it is not considered returned.
  • Refund: we refund what you paid, including the original delivery charge (for standard delivery), using the same payment method you used (or, if you prefer, as a store credit voucher): if you live in Andorra, within 30 days at the latest of receiving the product; if you live in the European Union, within 14 days at the latest from when you tell us you are withdrawing (we may wait until we have the product or proof that you have sent it).
  • What cannot be returned: made-to-measure or personalised products; software, games and recordings that have been unsealed; sealed products that cannot be returned for hygiene reasons once opened (for example, in-ear headphones); and the other cases excluded by law.

If you collect and pay for it in the shop, the purchase takes place in the shop and there is no right of withdrawal. If you want to return it, we accept it only within 7 calendar days of the purchase, with the box sealed and unopened and, for phones, tablets, watches and computers, not activated, and always as a store credit voucher for the amount paid. We refund your money only if we cannot supply the product or if the mistake is ours. The warranty applies in the same way.

Warranty

  • Period: 2 years from delivery, for any lack of conformity the product had when delivered. Keep the invoice.
  • Your options: you can choose between repair and replacement, unless one of them is impossible or disproportionate. If neither is possible or the problem persists, you can ask for a price reduction or a refund (the latter, unless the defect is minor).
  • Free of charge: repair or replacement costs you nothing, including shipping. While the product is being repaired, the warranty period is suspended.
  • Not covered: knocks, drops, liquids, use other than as indicated by the manufacturer, repairs or tampering by third parties and normal wear (for example, batteries lose capacity with use).
  • How to claim: message us on WhatsApp and we will tell you how to get the product to us. We may need to send it to the brand's official repair service; you can also go to it directly with your invoice.
  • Your data: a repair may require restoring the device to factory settings, which erases its contents. Make a backup first.

Liability

We are liable, as the law provides, for damage caused by a product we sell you or by our actions. We are not liable for damage caused exclusively by your own fault, for example by using the product other than as indicated by the manufacturer or without following its instructions.

What stays in writing

Our conversations on WhatsApp and by email, including your acceptance, serve as proof of what was agreed. With the product we give you the shop receipt or, if you ask for it, an invoice, with the details you provide; please check them.

Customer service and complaints

For any question, complaint or claim, message us on WhatsApp or by email, call us or come to the shop. We will reply as soon as possible and within one month at the latest. The official complaint and claim forms of the Govern d'Andorra are available in our shops.

If we cannot reach an agreement, you can file a complaint with the Unitat de Comerç i Consum of the Govern d'Andorra, also online, which may offer mediation, or go to court.

The website

The texts, photos, designs and code of this website belong to J&M or to its manufacturers and suppliers: they may not be copied or reused without permission. We may change the website, products, prices and these terms when necessary; each order is governed by the terms in force when you accepted it.

Personal data

How we process your data is explained in our privacy policy.

Governing law and courts

These terms are governed by the laws of the Principality of Andorra. If you are a consumer living in another country, you also keep the protection given to you by the mandatory rules of your country. You may go to the courts of Andorra or to those of your place of residence, where the law allows you to as a consumer.