Shipping and returns

Shipping

Delivery times

  • Products in stockShipped within 24 to 48 hours (working days).
  • Products to order3 to 5 working days.
  • In-store pickupFree.

Where we ship

We ship to Spain. We do not ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla, nor to other countries. If you are in Andorra, ask us.

Shipping costs

  • Spain€30, on orders from €100. Below €100, in-store pickup.
  • From 5 kgBased on weight.
  • AndorraAsk us on WhatsApp.

Tracking

Once your order ships, we send you the tracking number on WhatsApp.

Returns

Right of withdrawal

If you buy with delivery or pay in advance, you can return the product: you have 7 working days from receiving it if you live in Andorra, and 14 calendar days if you live in the European Union, as your law provides.

Conditions

  • Complete, unused and unmarked, with its box, accessories, manuals and free gifts. With marks or defects from use, or if anything is missing: in Andorra the return is not accepted; in the European Union we deduct the loss in value.
  • Phones, tablets, watches and computers must not have been activated: no account and no activation lock. An activated device counts as used.
  • In-ear headphones that have been unsealed (for hygiene reasons) and software, games or licences that have been unsealed or activated cannot be returned.
  • You pay the return shipping costs.
  • We refund you, including the original delivery charge (or, if you prefer, as a store credit voucher): if you live in Andorra, within 30 days at the latest of receiving the product; if you live in the European Union, within 14 days at the latest of you telling us (we may wait until we receive the product or proof that you have sent it).

If you buy it in the shop

If you reserve it and pay in the shop when you collect it, it is an in-store purchase: there is no right of withdrawal. If you want to return it, we accept it only within 7 calendar days of the purchase, with the box sealed and unopened and, for phones, tablets, watches and computers, not activated, and always as a store credit voucher for what you paid. We refund your money only if we cannot supply the product or if the mistake is ours. The warranty applies in the same way.

Full details are in our terms of sale.

Faulty products

If you receive a faulty product, message us as soon as you notice: we will repair or replace it under the 2-year warranty.

Contact

For any questions about shipping or returns: